Legal
Our legal documents
Everything that governs your use of HelpingHands, in one place. Each document is available in English, Dutch and French; the Dutch version prevails in case of divergence.
Core terms
The contracts between you and VDGT Consultancy BV.
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Terms of Service (Seekers)
The terms that apply when you book help on the platform.
Version 1.7 Effective: 20 May 2026
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Terms of Service (Helpers)
The terms that apply when you offer help on the platform.
Version 1.7 Effective: 20 May 2026
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Service Agreement
The per-session contract between seeker and helper, for which VDGT Consultancy BV is the technical intermediary.
Version 1.6 Effective: 20 April 2026
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Data and cookies
How we handle your personal data.
Community and fairness
Rules of conduct and equal treatment on the platform.
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Community Guidelines & Moderation Policy
How we expect everyone to behave on HelpingHands, and how moderation and takedown work.
Version 1.6 Effective: 20 April 2026
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Anti-discrimination Policy
Our zero-tolerance policy on discrimination, with Belgian legal grounds and external reporting routes.
Version 1.0 Effective: 20 April 2026
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Review Policy
What makes a review valid, how reviews are moderated, and the helper's right of reply.
Version 1.0 Effective: 20 April 2026
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Website
Terms that apply to the public website only.